Hello , Respect to all Android experts, I'm having problem with my phone

Rhea Jane
Hello , Respect to all Android experts, I'm having problem with my phone, if you dont mind help me please?

My phone got a virus, I dont know how it did come, the virus is always downloading apps that I can't un-install, I tried the Hard reset but the apps are still there, The phone becomes slow , and now it doesnt turn On . ..

Thank you for the Help , I need your help , Please :(

Comments

edwardchoi24 09.12.2015, 07:45
Doesn't turn on? Like nothing? Recovery mode/kernal nothing?
spyroth rizzlon09.12.2015, 07:45
If you have an ad card take that out and try?
Rhea Jane09.12.2015, 07:45
Sir, Hard reset and factory reset are not the same?
spyroth rizzlon09.12.2015, 07:45
Nope.
Victor Macharia09.12.2015, 07:45
Rhea Jane​ you have to uninstall those apps that possobly can or disable them which will keep them cool for a while or you can take your device to your mobile company after sales services and have them work on your software.....+1
Tim Myles09.12.2015, 09:00
Rhea Jane​ please start with what device you have.